Turn on Edit delivery frequency to let customers choose only from the delivery frequencies offered by their subscription plan.
Step 1: Open the portal settings
Go to Settings → Customer portal.
Step 2: Allow frequency changes
Under Subscription actions, turn on Edit delivery frequency.
Step 3: Save
Save the settings.
A customer can change a subscription's delivery frequency once per billing cycle.
What to do next
Use Offer several delivery frequencies in one plan to add the choices customers can select.
Use Choose what customers can do in their account to review the other portal permissions.
Stuck on any of this? Open the chat in the bottom right corner of the app and we will help you set it up.
Last verified on 2026-10-17 against progus-subscriptions d6aee7cb (kb-ref: can-customers-change-their-delivery-frequency-themselves).