---
title: "Change widget, email and portal settings from the in-app chat"
description: "The assistant in the in-app chat can change some settings for you. See what it can change, what it asks you to confirm first and what it leaves alone."
url: https://subscriptions.help.progus.com/en/articles/92-change-widget-email-and-portal-settings-from-the-in-app-chat
collection: "Common questions"
updated: 2026-10-30
language: en
alternates: [nl-nl]
---

# Change widget, email and portal settings from the in-app chat

The assistant in the in-app chat can change some settings for you. See what it can change, what it asks you to confirm first and what it leaves alone.

The assistant in the in-app chat, Kai, can change a fixed list of widget, email and customer portal settings for you, so you do not have to find them yourself.

### Step 1: Open the chat

Open the in-app chat and say which setting you want changed, for example the widget layout or the brand colour of your emails.

### Step 2: Say yes to changes that affect behaviour

Colours, labels and layout are applied straight away. A change to what customers can do, or to when they are charged, is only made after you say yes in the conversation.

-   Renewal reminder timing and payment retries.
    
-   What customers may do in their account, for example cancelling.
    
-   The cancellation flow and its default discount.
    
-   How the widget picks the customer language.
    

### Step 3: Reload and check

Reload your product page to see a widget change. Ask the assistant to switch it back if you do not like it.

### What the assistant leaves alone

-   Plan prices, plan discounts and plan content.
    
-   Mollie keys and checkout settings.
    
-   Custom CSS and the email logo.
    
-   Translations of the widget and the customer account.
    
-   UK legal notices.
    

Change these yourself in the app.

### What to do next

-   [**Customise the subscription widget**](https://subscriptions.help.progus.com/en/articles/19-customise-the-subscription-widget.md) to change the widget yourself.
    
-   [**Choose what customers can do in their account**](https://subscriptions.help.progus.com/en/articles/18-choose-what-customers-can-do-in-their-account.md) to review portal permissions.
    
-   [**Edit a subscription email**](https://subscriptions.help.progus.com/en/articles/20-edit-a-subscription-email.md) to change email wording.
    

Stuck on any of this? Open the chat in the bottom right corner of the app and we will help you set it up.

Last verified on 2026-10-30 against progus-subscriptions 829f6725 (kb-ref: change-widget-email-and-portal-settings-from-the).