Mollie subscriptions are listed on Subscriptions, in the same table as your card subscriptions. Clicking the row opens a page of its own instead of the usual subscription page.
Step 1: Find them in the list
The columns are the shared ones: Subscription ID, Customer, Product, Price, Payment, Created, Next order, Delivery Frequency and Status. Search matches the customer email, a product title, or the M number. Canceled subscriptions are hidden until you open the Canceled tab. Bulk actions do not apply to these rows, they only work on Shopify contracts.
The list shows your most recent Mollie subscriptions.
Step 2: Read the status
Active: the mandate is valid and renewals are being charged.
Waiting for direct debit, Waiting for a card or Waiting for the first payment: the first payment is still being matched, settled or validated, depending on how the customer pays.
Paused: no charges until you or the customer resume it.
Canceled: finished, but you can bring it back with Reactivate subscription.
Mandate failed: no usable direct-debit mandate, so nothing will be charged. The list shows its own rail-specific text instead, such as Direct debit failed. The subscription page carries the shared Failed badge.
Step 3: Read the reason banner
A subscription that is not active explains itself in a banner on its page, for example Waiting for the SEPA payment to clear, The payment at checkout failed, The bank didn't confirm the direct debit in time, or The direct debit is no longer valid. The customer has to authorize a new one..
Step 4: Read a single subscription
The page is made of cards. Subscription details shows what renews, with an Edit link while the subscription is active. Upcoming orders offers Skip order and Reschedule. Payment method shows how the customer pays. Payments lists every charge with its state, including Created, Pending, Paid, Failed, Charged back and Refunded. Pause, Resume and Cancel subscription are in the actions menu at the top of the page, depending on the status. The quantity is changed on the edit page, and on a UK store a cancellation inside a cooling-off window adds a Refund last renewal button.
What to do next
A charge shows as Failed? Read When a payment fails: retries and dunning.
Stuck on Pending mandate? Read How Mollie subscriptions renew with SEPA Direct Debit.
Stuck on any of this? Open the chat in the bottom right corner of the app and we will help you set it up.