Mollie subscriptions are listed on Subscriptions, in the same table as your card subscriptions. Clicking the row opens a page of its own instead of the usual subscription page.
The columns are the shared ones: Subscription ID, Customer, Product, Price, Paid Status, Created At, Next Order Date, Delivery Frequency and Status. Search matches the customer email, a product title, or the M number. Canceled subscriptions are hidden until you open the Canceled tab. Bulk actions do not apply to these rows, they only work on Shopify contracts.
The list shows your most recent Mollie subscriptions.
Active: the mandate is valid and renewals are being charged.
Pending mandate: the first payment is still being matched, settled or validated.
Paused: no charges until you or the customer resume it.
Canceled: finished, this cannot be undone.
Mandate failed: no usable direct-debit mandate, so nothing will be charged. The list does not print this name. There the row carries the shared Failed badge, and Mandate failed shows only on the subscription page.
A subscription that is not active explains itself in a banner on its page, for example Waiting for the SEPA payment to settle, The checkout payment failed, The mandate could not be validated in time, or The direct-debit mandate is no longer valid; the customer must re-authorize.
The page has four cards. Overview shows amount, frequency, next billing and payment method. Products lists what renews. Payments lists every charge with its state, including Created, Pending, Paid, Failed, Charged back and Refunded. Actions offers Skip next charge, Reschedule, Pause, Resume and Cancel subscription, depending on the status. The quantity on a product line is editable here too, and on a UK store a cancellation inside a cooling-off window adds a Refund last renewal button.
A charge shows as Failed? Read When a payment fails: retries and dunning.
Stuck on Pending mandate? Read How Mollie subscriptions renew with SEPA Direct Debit.
Stuck on any of this? Open the chat in the bottom right corner of the app and we will help you set it up.
